FAQ

How long does shipping take?

We strive to deliver your order as quickly as possible. Once you place your order, it takes 1-2 business days for processing. After processing, your order will be shipped, which typically takes 4-6 business days. In total, you can expect your order to arrive within 5-8 business days after placing it.

What are the return conditions?

You can return your items within 14 days of receiving your order. Returned products must be unused, unwashed, and unworn, with all original tags and labels intact. Additionally, items must be returned in their original packaging.

How do I initiate a return?

To begin the return process, contact our customer service team at support@peak-quest.co.uk. They will provide you with the return address and a return form to include with your package.

Who covers the shipping cost for returns?

Return shipping costs are the responsibility of the customer. We recommend using a delivery service that provides tracking to ensure the package arrives safely.

Contact

Peak Quest is operated by WebWave Advertising B.V., registered in the Netherlands, company number 92521223

VAT Number: NL866085129B01

Address:
Papaverweg 34 - Unit B100
Amsterdam 1032 KJ

How to contact us:
E-Mail: support@peak-quest.co.uk
Phone: +31627449871

Customer service hours:
Monday - Friday: 9:00 - 17:00