Key Information:
Key Information:
Refund Policy
If you change your mind and decide to return your order, you can return the goods within 14 days of receipt of your order, but the goods should be in the condition in which you received them, unused and, if applicable, in their original packaging. This period starts on the day of delivery.
To initiate a return, please contact us at support@peak-quest.co.uk for detailed instructions. Let us know which items you wish to return. Please ensure that the items are new, unworn, unwashed, and still have their original tags attached.
Return the items to us using your preferred carrier within the 14-day period to receive a refund or replacement.
Once we receive your return, we will process it within 7 business days. You will receive an email notification from our returns team.
Return Shipping Costs
Customers are responsible for covering the cost of return shipping.
Refunds
Once your return has been received and processed, we will notify you of its acceptance. Refunds will be issued within 7 days via the payment method originally used for the purchase.
Exchanges
If you need a different size or color, simply contact our customer support team, and they will assist you in arranging an exchange. You can exchange your order in 14 days window of receipt of your order, after this period it is not possible to exchange the order.
Refund Policy
If you change your mind and decide to return your order, you can return the goods within 14 days of receipt of your order, but the goods should be in the condition in which you received them, unused and, if applicable, in their original packaging. This period starts on the day of delivery.
To initiate a return, please contact us at support@peak-quest.co.uk for detailed instructions. Let us know which items you wish to return. Please ensure that the items are new, unworn, unwashed, and still have their original tags attached.
Return the items to us using your preferred carrier within the 14-day period to receive a refund or replacement.
Once we receive your return, we will process it within 7 business days. You will receive an email notification from our returns team.
Return Shipping Costs
Customers are responsible for covering the cost of return shipping.
Refunds
Once your return has been received and processed, we will notify you of its acceptance. Refunds will be issued within 7 days via the payment method originally used for the purchase.
Exchanges
If you need a different size or color, simply contact our customer support team, and they will assist you in arranging an exchange. You can exchange your order in 14 days window of receipt of your order, after this period it is not possible to exchange the order.
Order Cancellations
Changed your mind? Reach out to our customer support team as soon as possible after placing your order, and they will confirm your cancellation and take care of the rest.
Damaged Package
If your package arrives damaged, don’t worry. Please take a photo of both the damaged packaging and the item, then send both images to support@peak-quest.co.uk, along with your order number. Our customer support team will help resolve the issue.
Order Cancellations
Changed your mind? Reach out to our customer support team as soon as possible after placing your order, and they will confirm your cancellation and take care of the rest.
Damaged Package
If your package arrives damaged, don’t worry. Please take a photo of both the damaged packaging and the item, then send both images to support@peak-quest.co.uk, along with your order number. Our customer support team will help resolve the issue.
Peak Quest is operated by Ideal Ecom LTD, a company registered in United Kingdom.
Company number: 14749330
DUNS number: 230474605
Address:
71-75 Shelton Street
London WC2H 9JQ
How can you contact us?
E-Mail: support@peak-quest.co.uk
Phone: +447441422557
Customer service:
Monday - Friday: 9:00 - 17:00
