Shipping Policy

Order Summary

Order Deadline: 12:00
Order Processing Time: 1-2 business days
Order Dispatch Time: 4-6 business days
Free Shipping: We offer free standard shipping across the United Kingdom!

I've placed my order. What happens next?

First, we'll send you a confirmation email with your order summary. This means our team will start packing your items and preparing them for dispatch, which typically takes 1-2 business days.

Once your order is dispatched, you'll receive another confirmation email, this time with your tracking code. You can expect your items to arrive in 4-6 business days, depending on your location.

Delayed Orders

Your order should arrive within 8 business days from the time you place it (max 2 days for processing and 6 days for delivery). However, the UK is large and weather conditions can sometimes cause delays. Please allow up to 3 additional days before contacting us. After that, we'll help track down your package.

Order Cancellations

Need to cancel your order? No problem! Just email us at support@peak-quest.co.uk with your order number (email is best as it provides a time stamp).

You can cancel your order within 24 hours of placing it. If you miss the 24-hour window, you can still return the items, but you'll be responsible for the return shipping costs.

This isn't what I ordered!

Received the wrong size, color, or a damaged item? We’ve got it covered! Please take photos within 24 hours of receiving the package and email them to us at support@peak-quest.co.uk with:

Your order number
Photos of the issue

We treat these cases with the utmost priority and will get back to you as soon as possible.

Contact

Peak Quest is operated by WebWave Advertising B.V., registered in the Netherlands, company number 92521223

VAT Number: NL866085129B01

Address:
Papaverweg 34 - Unit B100
Amsterdam 1032 KJ

How to contact us:
E-Mail: support@peak-quest.co.uk
Phone: +31627449871